Privacy Notice

Including our Use of Cookies

Sweet Harmony Pet Services is committed to safeguarding your privacy

By interacting with this website, contacting me or contracting me to supply pet services, you consent to the processing of your Personal Data as described in this Privacy Notice.

Please get in touch if you have any questions regarding the use of your Personal Data and I will gladly assist you.

Contents

  1. Definitions used in this Policy
  2. Data protection principles we follow
  3. Your Rights in connection with the Personal Data we collect
  4. Exercising your Rights / Who to contact
  5. The Personal Data I collect
  6. How I use your Personal Data
  7. Who has access to your Personal Data?
  8. How I store & secure your data
  9. Information about cookies

Definitions

Personal Data – any information relating to an identified or identifiable person.
Processing – any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
Data subject – a person whose Personal Data is being Processed.
Me/I/we/us – Gillian Trevett, Sweet Harmony Pet Services.

Data Protection Principles

We promise to observe with the following data protection principles:

  • Our data processing activities have lawful grounds. We always consider your rights before processing Personal Data. We will provide you information regarding processing upon request.
  • Our processing activities fit the purpose for which Personal Data was gathered.
  • We only collect and process the minimal amount of Personal Data required for any purpose.
  • We will not store your Personal Data for longer than necessary.
  • We will do our best to ensure the accuracy of Personal Data we hold on you.
  • We will do our best to ensure the integrity and confidentiality of the Personal Data we hold on you.
Your Rights

You, as the Data subject, have the following rights under the General Data Protection Regulation (GDPR) which came into force on 25th May 2018:

1. Right to be informed meaning you have the right to know about the collection and use of your Personal Data; what data is collected, for what purpose, by whom it is Processed and how long it will be retained. If the Personal Data has not been supplied by you then you have the right to know where it was obtained from.
2. Right of access meaning you have the right to request and obtain a copy of the Personal Data and supplementary information collected about you.
 3. Right to rectification meaning you have the right to request rectification of your Personal Data should it be inaccurate or incomplete.
 4. Right to erasure meaning in certain circumstances you can request for your Personal Data to be erased from our records, also known as ‘the right to be forgotten’.
 5. Right to restrict processing meaning you have the right to request the restriction or suppression of your Personal Data processing; this is not an absolute right and only applies in certain circumstances.
 6. Right to data portability meaning you can request your Personal Data in a machine-readable format or, if it is feasible, as a direct transfer from one data processor to another.
 7. Right to object meaning you can object to the processing of your Personal Data for uses such as direct marketing, and we must immediately stop unless we can demonstrate legitimate or legal grounds not to
 8. Right to withdraw consent meaning you have the right to withdraw any given consent for the processing of your Personal Data
 9. Right to lodge a complaint meaning that in the event that we refuse any request under your Right of access and you are dissatisfied with the way your request has been handled, or if you consider that the processing of your Personal Data infringes the GDPR, you have the right to lodge a complaint with the UK data protection supervisory authority – the Information Commissioners Office (ICO) – contact details in the section below …

 

Exercising Your Rights / Who to Contact

If at any time you would like to know what personally identifiable data has been collected about you, to make any changes to any inaccurate data we hold, withdraw your consent to its use, ask us to delete your personal data, or exercise any other right under the General Data Protection Regulation (GDPR), please just let me know:

Contact Gillian Trevett
Call 07443 862943
Email gtrevett178@gmail.com
Or use our contact form

Supervisory Authority

If you are dissatisfied with my response to a request to exercise your Rights under the GDPR, you can lodge a complaint with the Supervisory Authority, in the UK this is:

The Information Commissioner’s Office
Water Lane, Wycliffe House
Wilmslow, Cheshire SK9 5AF
Helpline: 0303 123 1113
Email: international.team@ico.org.uk
Website: https://ico.org.uk

Personal Data I collect

Information you voluntarily provide

  1. Should you choose to contact me by email, via the contact form or by telephone I will collect Personal Data that will include but may not be limited to your name, email address and telephone number – all personally identifiable information that is necessary for responding to you in connection with your enquiry and/or to providing you a service.
  2. Should you employ me to provide pet services then I will also collect and store data that is likely to include (at a minimum) your home address and information about your pet.
  3. I only accept payment by cash or Bank Transfer; at no time do I have access to (so do not collect or process) any personal financial information such as a credit or debit card details.

Information automatically collected about you
Like most websites, this one uses cookies to automatically collect statistical data when you visit sweetharmonypetservices.co.uk. We collect this information through the use of Google Analytics to provide us with an understanding of the visits made to our website. We do not make use of this information in any other way.

For further details please see our Information about cookies

How I use your Personal Data

I use your Personal Data on legitimate grounds and/or with your consent in order to identify and to interact with you, and to fulfil an obligation under contract

On the grounds of entering into a contract or fulfilling contractual obligations, I process your Personal Data for the following purposes:

  • to provide you with the pet services you request
  • to communicate with you in relation to those services.

Who has access to your Personal Data?

I (Gillian Trevett) have access to your Personal Data.

I will never sell, share or rent any part of your Personal Data with any third party unless required to do so by law or where in good faith we believe such action is necessary to comply with a legal process.

How I store & secure your data

I am committed to ensuring that your information is secure. We employ safe protocols for website browsing, encrypted communication and transfer of Personal Data (such as HTTPS and SSL/TLS).

  1. Your Personal Data (name, phone number and email address) is stored on electronic devices (smartphone and desktop computer), both of which are password protected. Personal Data is regularly removed from electronic devices when it is no longer needed.
  2. If you employ me to provide pet services you will be required to fill out a number of forms; completed forms are held in paper format only in a locked filing cabinet at my home premises. Forms that include Personal Data will be destroyed when I no longer provide you with pet services.

Despite our best efforts we cannot absolutely guarantee the security of our systems, our server or our online 3rd Party accounts & databases. We do however promise to notify yourself as the Data subject of any data breaches. We will also notify you if there is a threat to your rights or interests.

Cookies

A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work and generally improve your interaction with frequently-visited sites. Cookies contain information about your computer, the browser you are using and the type of device you are viewing this website on, but they do not include any information that could personally identify you.

We use Cookies for the following purposes:

  • Necessary cookies – these cookies are required to make the website usable by enabling basic functions such as page navigation.
  • Statistics cookies – these cookies help us to understand how visitors interact with our website by collecting and reporting information anonymously.
  • Some cookies, such as Marketing cookies, are placed on websites by third party services such as Google Analytics.

Most internet browsers automatically accept (or ‘consent’ to) cookies, but you can usually change your browser settings to decline cookies if you prefer. You can also control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. And you can opt out of tracking by Google Analytics at the Google Analytics opt-out page.

For more information about cookies, visit allaboutcookies.org.

Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Notice from time to time.
It was first published 1st September 2015, and last modified on 26th June 2018.

Gillian Trevett
Tel: 07443 862943
Email: gtrevett178@gmail.com